This page includes answers to some of the most common issues and questions with digital purchases. If you have a question that is not addressed in the following FAQs, please send us an email. For problems with your order, please forward your order receipt to firstname.lastname@example.org with as many details as possible about the issue you’re having.
I didn’t receive my download link.
My download link has expired.
Can you send my order to a different email address?
My eCheck Payment has cleared my bank, but I haven’t received my downloads.
How do I open the ebooks on my iPhone, iPod or iPad?
How do I read the ebooks on my Kindle or Kindle app?
How do I load the files to other mobile devices?
What format are these ebooks?
When are new bundles announced?
Can I get a bundle from a previous week?
Can I get a refund because...I already have these ebooks, I didn't realize these were ebooks and not physical books, etc.?
How do I submit my ebook for inclusion in a bundle?
Can I sign up as an affiliate?